Use of this website https://apartmentsbytheriver.bg/ (Apartments by the River) is bound by these General Terms and Conditions of Use. By accessing (apartmentsbytheriver.bg) the site, you accept and agree to the terms and conditions therein, as you undertake to keep them. If you do not agree to all of the terms below, please do not use this site. By using the site, you declare, in addition to agreeing with them, that you have the right, authority and legal capacity to accept and be bound by these terms. These General Terms and Conditions govern the relationship between the users of the information platform apartmentsbytheriver.bg (Apartments by the River) and the owner of the platform, which arise in connection with and in connection with the viewing of the site, the use of the services provided by it, as well as in the event of conclusion of a contract of sale by electronic means. The information platform is owned by Apartments by the River. Definitions of terms used in the text of the general terms and conditions: Website: (“website”) is a distinct place in the global Internet network, accessible through its unified address (URL) under HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources; Online shopping information platform: is a comprehensive product that enables users to access a variety of information through hyperlinks to resources located on the Owner's server or on other servers beyond the Owner's control; A user is a natural or legal person, registered as such under the laws of the Republic of Bulgaria, who has registered a user account within the information platform for online shopping. A username is a unique code of letters, numbers and characters chosen by the user, by means of which he is individualized in his relationship with the Contractor. Password is a code of letters, numbers and characters that, together with the username, individualizes the user and which, together with the username, serves to access his user profile. The User Profile is a separate part of the website apartmentsbytheriver.bg (Apartments by the River) containing information about the User provided by him upon his registration and stored, used and processed by "apartmentsbytheriver.bg" (Apartments by the River), solely for the purposes under Art. 4, para. 1, item 3 of the Personal Data Protection Act. The client profile is accessed by entering a username (email) and password. The User profile provides the User with the opportunity at any time to review and edit the data entered upon registration, as well as provides full access to all his purchase requests, provides the opportunity to refuse to receive communications for information and advertising purposes, etc.; Item: a certain type of commodity, possessing its identification and individualization. Apartmentsbytheriver.bg (Apartments by the River) does not guarantee uninterrupted and fully reliable access to the Site and does not assume any responsibility for any loss or damage arising as a result of problems with access to the Site. apartmentsbytheriver.bg (Apartments by the River) reserves the right to suspend the Site at any time without justifying reasons for doing so, including but not limited to updates, improvements or prophylaxis, and is not responsible for such suspension. apartmentsbytheriver.bg (Apartments by the River) is not responsible for the content of sites accessible through hyperlinks published on the Site (references, links), in accordance with the provisions of the Electronic Commerce Act. The copyright and all other intellectual property rights in materials contained on the Site, together with its design, images and source code, belong to apartmentsbytheriver.bg (Apartments by the River) and are protected by the applicable national and international intellectual property law. apartmentsbytheriver.bg (Apartments by the River) may amend these "Terms and Conditions" of Use at any time by publishing a new version thereof, indicating the date of making the respective amendments and the date of their entry into force. For services provided before the date of entry into force of the amendments, the rules of the current Terms and Conditions of Use will apply. The User undertakes to use the provided access to the Internet-based information system: to comply with the Bulgarian legislation, these General Terms and Conditions and to comply with good morals; not to interfere with the proper functioning of the system not to violate other people's property or moral rights and to immediately notify apartmentsbytheriver.bg (Apartments by the River) of any case of committed or detected violation; not to impersonate another person or otherwise mislead third parties as to his identity or affiliation with a particular group of people; not to perform malicious actions within the meaning of these General Terms and Conditions; The user may not retrieve, reproduce, delete, delete, modify, distribute or otherwise disclose the information resources published on the website of "apartmentsbytheriver.bg" or create its own database in electronic or other form from the information resources belonging to the databases located on the website of "apartmentsbytheriver.bg" without the express permission of apartmentsbytheriver.bg, in particular the administrator of the site Apartments by the River. Cancellation Policy and Irrecoverable Value We inform you that when making a reservation through our platform, the total 14-day period for withdrawal from a distance contract and reimbursement under Article 50 of the Consumer Protection Act (CPA) is not applicable. This follows from the following legal provisions: For short-term/tourist accommodation: The right of withdrawal does not apply to accommodation services for a specific date or period (according to Article 57(12) of the CPA). For long-term rentals (for residential use): The provisions on distance contracts are entirely excluded (according to Article 46(6) of the CPA). In view of the above, all reservations made at the non-refundable rate are final. In case of cancellation of the reservation by the user, the prepaid amount is not refundable. All reservations made through our website are final and non-refundable. In the event of cancellation, change of dates or non-appearance by the consumer, the amount paid is not refundable. This policy is fully in line with the Consumer Protection Act (CPA), according to which the standard 14-day right of withdrawal from an online contract and refund does not apply to accommodation services. This legal exception applies both to short-term tourist reservations for specific dates (Article 57(12) of the CPA) and to rentals of residential properties (Article 46(6) of the CPA). By making a reservation, you expressly agree to these terms. By accepting these General Terms and Conditions, the user gives his consent to the site to send him messages for information and advertising purposes in connection with the offers and promotions offered by the site. Any dispute regarding the operation of these General Terms and Conditions for the use of the site, or their violation, including disputes and disagreements regarding the validity, interpretation, termination, performance or non-performance of obligations of the parties, will be settled by the parties in an amicable manner. In the event of non-agreement, the dispute will be referred to the relevant progeny competent court in Sofia under the Civil Procedure Code. A decision by a competent court or amendment of legislation that renders any of the terms of these Terms of Use invalid, invalid or unenforceable will only apply to that term and will not make any other term invalid, invalid or unenforceable and all other terms will remain in full force and effect insofar as they are not materially affected by the amendment. For all outstanding issues, the provisions of the Bulgarian civil law shall apply. By giving consent to the General Terms and Conditions of apartmentsbytheriver.bg (Apartments by the River) it is declared that the user is familiar with these General Terms and Conditions and accepts them unconditionally and undertakes to comply with them. Your use of the Internet portal apartmentsbytheriver.bg (Apartments by the River) constitutes your acceptance of all terms, conditions and instructions. These General Terms and Conditions of Use of apartmentsbytheriver.bg (Apartments by the River), supersede all previous ones and are effective from the day of their publication 10/06/2025. Contacts: If you have a problem, do not hesitate to contact us. Telephone: +359 887 013 785 Email: office@apartmentsbytheriver.bg